PrimeOps Acceptable Use Policy
The short version
- Use PrimeOps to run your restaurants better. Don't use it to break the law, to hurt the people who work for you, or to attack the service itself.
- The rule that matters most: PrimeOps findings are decision support. A qualified person must review one before anyone's pay, schedule, discipline, or job is affected by it.
- Only submit records you have the right to submit — and only the categories PrimeOps is built to handle.
- Protect your credentials, and don't try to get into data that isn't yours.
- If something looks wrong — a security flaw, a misused account — tell us. We'd rather hear it early.
This summary is for convenience only. The full Policy below is what governs.
What this Policy is
This Acceptable Use Policy (the "Policy") describes what you and your users may and may not do with the PrimeOps service. It expands Section 5 of the PrimeOps Terms of Service at getprimeops.ai/terms (the "Terms") and is part of them. Capitalized terms have the meanings given in the Terms.
This Policy applies to you, everyone you authorize to use the Service, and anyone using the Service through your account. You are responsible for their compliance.
If this Policy and the Terms conflict, the Terms control — this Policy adds detail and examples, and does not narrow anything the Terms prohibit. The examples here are illustrative, not exhaustive.
Use the Service for its purpose
PrimeOps is a business tool for reviewing your own restaurant operating records and acting on what they show. Use it for that. The rest of this Policy describes the boundaries.
The people who work for you
This is the most important section of this Policy, and the one most specific to what PrimeOps does. Labor, scheduling, and payroll records are about people, and a finding drawn from them can affect someone's livelihood.
You must:
- have a qualified person review any finding before it affects an individual's pay, hours, schedule, discipline, promotion, benefits, or continued employment — a PrimeOps output is decision support and must never be the sole basis for such a decision, as Section 7 of the Terms provides;
- give your employees, contractors, and other individuals any notice and obtain any permission that law requires before submitting their information to the Service;
- keep access to labor and payroll information limited to the people at your business who genuinely need it; and
- comply with wage-and-hour, anti-discrimination, leave, privacy, and collective-bargaining obligations that apply to you — the Service does not assess those for you.
You must not:
- use the Service to monitor individuals in a manner that applicable law prohibits, or to conduct surveillance unrelated to legitimate operational review;
- use findings to retaliate against a person for protected activity, including reporting a violation, making a complaint, requesting leave, or organizing;
- use findings to reduce recorded hours, alter time records, or adjust pay in a way that does not reflect time actually worked;
- use the Service to make an automated decision with legal or similarly significant effects on a person without the human review Section 7 of the Terms requires; or
- submit information about an individual that you have no lawful basis to submit.
The records you submit
Submit only records you have the right to submit, for a business you operate or are authorized to act for.
Do not submit: payment-card numbers or security codes; government identifiers such as Social Security or driver's-license numbers; health or medical information; biometric identifiers; precise geolocation of individuals; information about children; or any other sensitive or specially regulated category — unless PrimeOps has expressly agreed in writing to support that category and the required safeguards are in place.
Also do not submit: passwords, private keys, API secrets, or access tokens in free-text fields, uploads, support requests, or reports; another company's confidential information that you are not authorized to share, including a former employer's or a franchisor's; material that infringes someone's intellectual property; or malicious code.
Keep personal information in operational records to what the review actually needs. Where a record can do its job without a person's name, leave the name out.
Your account and your users
Do: keep credentials confidential; give each person their own login; assign the least access each role needs; review access periodically; remove access promptly when someone leaves or changes role; and tell PrimeOps promptly at support@getprimeops.ai if you suspect a credential or account is compromised.
Do not: share a login among multiple people; let anyone use the Service who is barred from it by law or by the Terms; misrepresent who you are or what authority you have; or use the Service on behalf of a business without that business's authorization.
The Service itself
Do not:
- attempt to access another customer's data, another workspace, or any account, system, or data you are not authorized to access;
- probe, scan, or test the security of the Service, or attempt to defeat rate limits, access controls, or tenant separation, without PrimeOps' prior written permission — see Section 9 if you have found something;
- interfere with or disrupt the Service, including by overloading it, introducing malicious code, or using automated means to place unreasonable load on it;
- copy, reverse engineer, decompile, or attempt to derive the Service's source code, models, or underlying ideas, except to the limited extent applicable law permits despite this restriction;
- use the Service to build, train, or benchmark a competing product or model;
- resell, sublicense, rent, or provide the Service to a third party as a service bureau, except as an Order expressly allows;
- remove or obscure proprietary notices, or misrepresent the origin, confidence, or verification state of an output; or
- use the Service for any unlawful purpose, including to conceal income, falsify business or tax records, evade a legal obligation, or facilitate fraud.
How PrimeOps enforces this Policy
Where PrimeOps believes this Policy has been violated, it will normally act in proportion to the problem and in this order: contact you and ask you to fix it; restrict the specific feature, user, or data involved; suspend access under Section 14 of the Terms; and, for a serious or repeated violation, terminate under the Terms.
PrimeOps may act immediately and without prior notice where it reasonably believes doing so is necessary to stop an active security threat, prevent unlawful activity, protect another customer, protect a person from harm, or comply with law. Where PrimeOps acts without prior notice, it will tell you as soon as reasonably practicable and explain what it did and why.
PrimeOps will keep any restriction as narrow and as short as reasonably possible, and will restore access promptly once the cause is resolved. Enforcement under this Policy does not limit any other right PrimeOps has under the Terms or applicable law.
Changes to this Policy
PrimeOps may update this Policy as the Service, the law, or the risks change. We will post the updated version with a new effective date and version, and for a material change we will give reasonable advance notice by email or through the Service before it takes effect. Previous versions are retained in PrimeOps' records.
Reporting a problem
Tell us — we would rather hear about it early.
- Security vulnerability: report it to support@getprimeops.ai with enough detail to reproduce it. Do not access, modify, or retain another party's data while investigating, do not run tests that degrade the Service, and give us a reasonable opportunity to fix the issue before disclosing it publicly. PrimeOps will not pursue a claim under this Policy against someone who reports a vulnerability in good faith and follows these terms.
- Account compromise or misuse: contact support@getprimeops.ai immediately.
- Anything else about this Policy: contact support@getprimeops.ai.
Privacy questions and privacy-rights requests are handled under the PrimeOps Privacy Policy at getprimeops.ai/privacy.